1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the Systrix IT Solution LLC website located at www.systrixit.com (the “Website”) and the software as a service (“SaaS”) products and services offered thereon (collectively, the “Services”).
2. Acceptance of Terms
By accessing or using the Services, you (“you” or “User”) agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access or use the Services.
3. Services
Systrix IT Solution LLC provides a travel technology platform offered as a Software as a Service (SaaS) solution. The specific services offered may vary and are subject to change at any time.
4. Support
Systrix offers technical support for the Services via phone, email, and WhatsApp.
- Phone and Email Support: Standard business hours will be defined for phone and email support.
- WhatsApp Support: Systrix offers support via WhatsApp Business API. To receive support via WhatsApp, you agree to add the designated Systrix support number to your contacts. You acknowledge that WhatsApp is a third-party platform and subject to their own terms and conditions. Systrix will not be liable for any limitations or disruptions to support caused by WhatsApp.
5. Specifics of WhatsApp Support
- Hours of Operation: Support hours for WhatsApp will be clearly defined and may differ from phone and email support hours.
- Message Response Time: A reasonable timeframe for response via WhatsApp will be outlined (e.g., within 24 business hours).
- Content Restrictions: Systrix reserves the right to limit the types of issues addressed via WhatsApp and may require escalation to phone or email for complex matters.
- Data Privacy: Systrix will comply with all applicable data privacy regulations regarding information collected and communicated through WhatsApp.
6. Your Responsibilities
You are responsible for:
- Maintaining the confidentiality of your login credentials for the Services.
- Using the Services in accordance with these Terms and all applicable laws and regulations.
- Providing accurate and complete information when using the Services.
7. Disclaimer
The Services are provided “as is” and without warranty of any kind, express or implied. Systrix disclaims all warranties, including but not limited to, the warranties of merchantability, fitness for a particular purpose, and non-infringement.
8. Limitation of Liability
Systrix shall not be liable for any damages arising out of or in connection with your use of the Services, including but not limited to, direct, indirect, incidental, consequential, or punitive damages.
9. Term and Termination
These Terms shall remain in effect until terminated by either you or Systrix. Systrix may terminate these Terms at any time for any reason, with or without notice. You may terminate these Terms by discontinuing your use of the Services.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Abu Dhabi. UAE, without regard to its conflict of law provisions.
11. Entire Agreement
These Terms constitute the entire agreement between you and Systrix with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written.
12. Amendments
Systrix may amend these Terms at any time by posting the amended terms on the Website. You are responsible for periodically reviewing the Terms. Your continued use of the Services following the posting of amended Terms constitutes your acceptance of the amended Terms.
13. Contact Us
If you have any questions about these Terms, please contact us at [email protected]